Terms of Service

Article 1 (Purpose)

These Terms set out the rights, obligations and responsibilities of the Hotel and its guests in connection with the accommodation reservation service provided through the Hotel’s website.

Article 2 (Definitions)

① “Website” means hotelseogwipean.com and its subpages, operated by the Hotel.

② “User” means any person who accesses the Website and uses the services provided by the Hotel under these Terms.

③ “Reservation Request” means the User’s offer to enter into an accommodation contract, submitted through the reservation form on the Website.

④ “Reservation Confirmation” means the Hotel’s notice to the User accepting a Reservation Request after review.

Article 3 (Posting and Amendment of the Terms)

① The Hotel posts these Terms on the Website so that Users may readily review them.

② The Hotel may amend these Terms to the extent that such amendment does not violate applicable law.

③ Where these Terms are amended, the Hotel will announce the effective date and the reason for the amendment on the Website at least 7 days before the effective date, or at least 30 days in advance where the amendment is unfavourable to Users.

④ Amended Terms apply to contracts formed on or after the effective date. Reservations already confirmed remain governed by the Terms in force at the time of the reservation.

Article 4 (Provision of Services)

① Through the Website the Hotel provides room and rate information, acceptance and confirmation of reservations, payment methods, acceptance of reservation review, change and cancellation requests, and information on facilities and optional services.

② Services are in principle available 24 hours a day, year-round, but may be suspended temporarily for reasonable cause such as system maintenance, facility repair, or telecommunications failure.

③ Where a suspension is planned, the Hotel will announce it on the Website in advance; where advance notice is not possible for unavoidable reasons, notice will be given afterwards.

Article 5 (Reservation Request and Formation of Contract)

① The User submits a Reservation Request by entering the required details — stay dates, room type, number of guests and guest information — in the reservation form on the Website.

② A Reservation Request submitted through the Website constitutes an offer and is not confirmed at the moment of submission. The accommodation contract is formed when the Hotel, having verified room availability, notifies the User of the Reservation Confirmation.

③ The Hotel may decline a Reservation Request in any of the following cases:

• no rooms remain available for the requested dates;
• the guest information provided is false, or another person’s information has been used;
• the request is made independently by a person under 19 years of age without the consent of a legal representative;
• it is evident that the room will be occupied beyond its stated capacity;
• normal provision of accommodation is impracticable due to a natural disaster, facility repair or similar cause.

④ The Hotel notifies the User of confirmation or refusal by text message, KakaoTalk notification or email, using the contact details provided by the User.

Article 6 (Rates and Payment)

① Room rates are those displayed on the Website, and displayed amounts are inclusive of value-added tax.

② Rates may vary by period, including peak season, weekends and public holidays. The rate that applies is the amount stated in the Reservation Confirmation.

③ The User may pay by credit card, bank transfer, or payment on site.

④ Credit card payments are processed through the payment gateway Payple Co., Ltd. The Hotel does not itself collect or store card numbers or other payment credentials.

⑤ The account for bank transfers is set out below. If the name of the remitter differs from the name on the reservation, please notify the Hotel in advance.

⑥ A Reservation Confirmation may be cancelled if payment is not received by the deadline set by the Hotel.

Article 7 (Change, Cancellation and Refund)

① The User may request a change or cancellation of a confirmed reservation. A change request may be declined depending on room availability for the dates concerned.

② Cancellation fees are calculated on the room rate for the first night of the stay and applied according to the number of rooms booked. The notice period is counted from the first night of the stay.

1–4 rooms

5 rooms or more

③ Changes, cancellations and refunds for reservations made through third-party platforms such as Naver Booking or online travel agencies are governed by the rules and procedures of the platform concerned.

④ Refunds are, in principle, issued to the original payment method. For credit card payments, 3 to 7 business days may be required depending on the processing schedules of the card issuer and the payment gateway.

⑤ Where the User does not arrive by the latest entry time without notice, the reservation is treated as cancelled and refunded in accordance with paragraph ②.

Article 8 (Check-in and Check-out)

① Check-in is from 16:00 (latest entry 23:00) and check-out is at 11:00.

② Check-in and check-out are contactless, via the self-service kiosk in the lobby.

③ Early check-in and late check-out are available by prior arrangement only, subject to room availability on the date concerned, and carry an additional charge.

④ An additional charge set by the Hotel may apply where the room is occupied beyond the check-out time.

Article 9 (Obligations of the User)

① The User shall not:

• smoke anywhere on the Hotel premises, including guest rooms;
• bring pets into the Hotel;
• occupy a room beyond its stated capacity;
• damage or remove the Hotel’s facilities or fittings;
• disturb other guests, including through noise;
• bring in flammable substances, firearms, bladed weapons or other dangerous articles;
• use a room for any purpose other than accommodation, or assign or sublet it to a third party.

② Where damage is caused to the Hotel’s facilities or fittings by the User’s intent or negligence, the User is liable to compensate for that damage.

③ The User shall provide accurate information when making a reservation and shall notify the Hotel promptly of any change.

Article 10 (Obligations of the Hotel)

① The Hotel will not engage in conduct prohibited by these Terms or by applicable law, and will endeavour to provide its services continuously and reliably.

② The Hotel protects Users’ personal information in accordance with the Personal Information Protection Act and other applicable laws, and with its Privacy Policy.

③ Where the Hotel considers an opinion or complaint raised by a User to be justified, it will address the matter promptly; where a considerable period is required, the Hotel will inform the User of the reason and the expected schedule.

Article 11 (Refusal of Accommodation and Termination)

① The Hotel may refuse accommodation or terminate the contract during the stay where the User breaches Article 9 or where any of the following applies:

• measures are required under the Infectious Disease Control and Prevention Act;
• the User uses abusive language or violence against another guest or a member of Hotel staff, or there is a clear risk of such conduct;
• the User acts in breach of law, public order or good morals.

② Where the contract is terminated under paragraph ①, the Hotel may decline to refund the remaining accommodation charges and the User shall vacate the room immediately.

Article 12 (Limitation of Liability)

① The Hotel is not liable where it is unable to provide its services due to force majeure, including natural disaster, power failure, telecommunications failure, or administrative orders arising from the spread of an infectious disease.

② Where accommodation becomes impossible for a reason under paragraph ①, the Hotel will return any amounts already received from the User.

③ The Hotel is not liable for service disruption attributable to the User.

④ The Hotel is not liable for loss arising from changes to partner information or local tourism information posted on the Website, save where the Hotel is guilty of intent or gross negligence.

Article 13 (Lost Property and Personal Belongings)

① The Hotel lobby is unstaffed and no safekeeping service for valuables is provided. Guests are asked to keep valuables in their own care.

② The Hotel is not liable for the loss or theft of a guest’s belongings in guest rooms or other facilities, except where the Hotel is guilty of intent or negligence.

③ Property found in a room after check-out is handled in accordance with the Lost Articles Act and other applicable laws.

Article 14 (Protection of Personal Information)

The Hotel protects personal information collected for the provision of its services in accordance with the Personal Information Protection Act and other applicable laws. Details are set out in the separate Privacy Policy.

Article 15 (Dispute Resolution and Jurisdiction)

① Where a dispute arises between the Hotel and a User, both parties shall endeavour in good faith to resolve it amicably.

② Where no agreement is reached, the User may apply for dispute mediation to the Korea Consumer Agency Consumer Counselling Center (1372) or to its Consumer Dispute Mediation Committee.

③ Any litigation concerning these Terms shall be brought before the court having jurisdiction under the Civil Procedure Act, and these Terms are governed by the laws of the Republic of Korea.

Addendum

These Terms take effect on 27 August 2026.